COVID-19 (Coronavirus) FAQ's
First and foremost, I hope you and your family are safe and well.
Our mission has always been to deliver a customer experience deserving of recommendation – and rest assured, that will continue. In line with the latest Government guidance we have been instructed to temporarily close our store. In response, please see the below useful information.
Although our doors are closed, we are still here for you! Please bear in mind, we are running on minimal staff and have reduced our opening hours to Monday to Saturday 9am till 6pm and are closed on Sundays. We aim to respond to you within 2 working days and thank you for your patience.
It’s more important than ever to love your home so if you want help to buy online or by phone then please get in contact with our in-store team who will be happy to answer any questions regarding products.
Phone: 01296 486255
Email: [email protected]
Frequently asked questions about Deliveries and Service
Q. I have been contacted about arranging delivery of my furniture
We will continue to deliver as normal throughout the lockdown so your furniture will be delivered to you shortly.
Q. I placed an order but have not been contacted regarding delivery?
Please be reassured your order remains of the utmost importance to us and is in the pipeline. Please bear with us during these unprecedented times, you will be kept up to date with your order.
If you want to get in contact regarding delivery please email [email protected] with your name, postcode and order number.
Q. What precautions will your delivery teams be taking to prevent the spread of COVID-19?
Our delivery teams take the health and safety of our customers very seriously:
• Any staff with symptoms of COVID-19 or any staff who live in a household with someone with symptoms are instructed not to come into work.
• We issue strict instructions on good hand-washing techniques and provide employees with hand sanitiser.
• Our employees will wear disposable gloves and face masks when making deliveries to your property.
• We will maintain a 2m distance between us during delivery and would be grateful if you could respect this too.
• We will not carry out deliveries to households who are self-isolating
Q. I had a home visit booked?
The Technician’s visit will continue as normal. However, if you want to rearrange you can contact us on [email protected] if you have any queries, please don’t forget to include your name and postcode.
Q. Is my deposit safe?
Please be reassured we have been a family business for 126 years and during this time we have bought our store, warehouse and vehicles. Unlike others, this means we don’t have expensive rents to pay. In our opinion we are the UK’s most secure furniture retailer.
Sincere thanks for your patience and continued support during this time.
Please take care and stay safe.
Neal Thomas - Store Manager