Call Lucas Furniture: 01296 486255
Peace of Mind

Care Guides

Peace of Mind

Bricks and mortar – the store came before the computer! Lucas is an established business. We have been successfully serving our local community for over 117 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

20% Deposit

Unlike many other companies we only ask you to pay a deposit of 20% of your order value on placing your order on line. The balance will not become payable until the goods are in stock and you are ready for delivery. These are the same terms we offer in our stores.

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Your guaranteeWarranty 10 Year Graphics

We understand your sofa is a big investment which is why we are committed to providing furniture to love and to last.

We are so confident in the quality of our furniture we offer a 10 year structural guarantee as standard. So you can enjoy your new sofa with that extra peace of mind.


What is covered

Free 10 year structural guarantee on all sofas, chairs, corner units and footstools as standard.*  
Manufacturing defects on the construction of the frame, springs and webbing.  
In addition we provide a 5 year guarantee on recliner mechanisms.  
Cover for 2 years against any defects which may arise through normal use, poor craftsmanship and faulty materials such as leather, fabrics and cushion interiors.  

 *repair only

What is not covered 

General wear and tear, staining, soiling, abrasion, tears and burns, natural cushion interior settlement and flattening.  
 Improper care, accidental or deliberate damage.  
Fabric or leather failure as a result of contact with bodily fluids, chemicals, hair and body products such as tanning lotions or other cosmetics, including damage or delamination of the product or finish.  
Dye transfer from fabrics, throws, cushions, clothing and other products.  


All other furniture

We go to great lengths to ensure that everything we sell is of the highest quality and the rest of our furniture including beds and cabinet is guaranteed for 2 years from the date of delivery. Obviously, fair wear and tear is excluded but should there be any manufacturing defects in that 2 year period we guarantee we will repair the product or if we are unable to repair it will replace it free of charge.

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Staingard and accidental damage cover

Of course for that extra piece of mind you can also invest in our Staingard's 5 year protection plan. Staingard's 5 year cover lets you relax and enjoy your new investment, with our fabric cover any spills will be taken care of and if you purchase a leather sofa you will get the additional cover against rips, tears, burns or scratches.

Customer service

Our Philosophy: "The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail".