If you change your mind we won’t accept any notice of cancellation of orders for Bespoke Goods once you’ve received them.
We hope that you’ll be happy with Your Express Goods but if you want to cancel a contract for Express Goods for any reason you have the right to do so within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Express Goods (or if the Express Goods are being delivered in separate lots or pieces, physical possession of the last lot or piece of Express Goods).
To exercise the right to cancel, you must inform Stokers Limited at 277 Wennington Road, Southport, Merseyside, PR9 7TW of your decision to cancel this contract by a clear statement by a written letter sent by post.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you do cancel this contract, you’re entitled to receive a full refund and we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
If you do make a cancellation you must following such cancellation keep the Express Goods in your possession and take good care of them. We will make a deduction from the reimbursement for loss in value of any Express Goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than:
14 days after the day we receive back from you any Express Goods supplied; or
(if earlier) 14 days after the day you provide evidence that you have returned the Express Goods; or
if there were no Express Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Express Goods back or you have supplied evidence of having sent back the Express Goods, whichever is the earliest.
You shall return the Express Goods to Us at 2 Sir Henry Lee Crescent Warehouse, Aylesbury, Buckinghamshire HP18 0PE in their original condition in secure packaging without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the Express Goods before the period of 14 days has expired.
You’re responsible for the direct costs of returning Express Goods to us unless they are defective or not what you ordered. The cost is estimated at a maximum of approximately £200.
For hygiene reasons mattresses, pillows and duvets cannot be returned once the protective seal has been opened, unless the Express Goods are faulty or not what you ordered. This does not affect your warranty rights.